IT Basics for End Users and Helpdesk Staff

IT Basics for End Users and Helpdesk Staff

Fix basic issues with your office PC yourself without having to involve Support, also useful for helpdesk staff

What you’ll learn
  • Basics of problem diagnosis
Requirements
  • To be able to use a computer in an office environment as an end user (i.e. be able to use Office applications and browse the internet)
 
Description

This course covers the basic issues that can come up in a company on a daily basis, covering everything from installing missing printers to troubleshooting problems with email messages. Some examples of included modules are as follows:

Physical Checks

When Your PC is Slow

Identify Your Operating System

Hostnames and IP address

Settings Overview

Who this course is for:
  • People who use computers on a daily basis but would like to be able to solve basic issues themselves without having to ring \\support